Job Description: Product Manager - Customer Experience in WIZZ AIR
About Wizz Air
Welcome to the World of opportunity! Wizz Air is a leading European low-cost Airline with a mission to provide affordable and reliable air Travel to everyone, everywhere, while minimizing our environmental impact. With a diverse team of over 8,000 employees from more than 100 nationalities, we are passionate about inclusivity, sustainability, and delivering excellence in aviation.
As a rapidly expanding Airline, we offer exciting Career opportunities across various functions, including Flight operations, engineering, Customer Experience, Finance, and more. We foster personal and professional Growth through extensive training and development programs.
Position Purpose
As a Product Manager - Customer Experience, you will optimize the digital Customer journey and lead the development of innovative products and features. Your work will directly impact millions of passengers annually, shaping how they book Flights and interact with our services. This role offers exposure to diverse stakeholders and opportunities to drive strategic decisions within an agile environment.
What We Offer
Compensation: Competitive base salary with an employee bonus scheme.
Travel Perks: Unlimited access to discounted and confirmed seating tickets across our network.
Relocation Support: Expense budget, temporary accommodation, and administrative assistance (if applicable).
Benefits: Life insurance, AYCM sport pass contracting options.
Career Growth: Fast Career progression, internal mobility, and training through Wizz Academy and bespoke programs.
Work Environment: International and multicultural, with exposure to C-suite management.
Key Responsibilities
Lead one or more product teams, including their short- and long-term roadmaps.
Drive the ideation, discovery, and delivery of Customer-facing features.
Collaborate with cross-functional teams to identify opportunities and improve user Experience.
Organize and lead ideation sessions, workshops, and planning meetings.
Utilize data and Customer research to identify user needs and establish a product vision.
Develop and prioritize product backlogs to achieve business and Customer goals.
Prepare business cases, analyze data, and report on product performance to drive improvements.
Liaise with third-party suppliers and partners on commercial and technical matters.
Focus on driving Growth in Customer and commercial KPIs.
Requirements
Experience: 2-3 years in product management within high-volume e-commerce companies (10-50k+ daily visitors).
Skills:
Passion for test-and-learn product management.
Proven leadership in cross-functional teams and feature development.
Strong prioritization, problem-solving, and creative thinking abilities.
Agile development Experience is a plus.
Industry Knowledge: Experience in e-commerce, Travel, or Customer Experience fields is advantageous.
Technical Expertise:
Proficiency in Google Analytics and A/B testing.
Strong technical understanding and ability to delve into details.
Communication: Excellent verbal and written English communication skills.
Education: Bachelor’s degree or higher.
Personal Attributes: Self-motivated, results-driven, and collaborative, with strong leadership skills.
Application Guidelines
When applying, please provide valid information about your educational background and certificates. Original documents will be requested during the hiring process.
Join the Wizz Air team and discover the World of opportunities in a dynamic and rewarding environment. We look forward to welcoming you onboard!
Shrishty Sharma
Manager HR/ Author
Asiatic International Corp
Shrishty@Flying-Crews.com
Shrishty@Air-aviator.com
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