@Rumana Maner
Etihad Airways is the second flag carrier airline of the United Arab Emirates. Its head office is in Khalifa City, Abu Dhabi, near Abu Dhabi International Airport. Etihad commenced operations in November 2003. It is the second-largest airline in the UAE after Emirates. The name Etihad is Arabic for 'Union'.
The airline operates more than 1,000 flights per week to over 120 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America, with a fleet of 102 Airbus and Boeing aircraft as of February 2020. In 2015, Etihad carried 14.8 million passengers, a 22.3% increase from the previous year, delivering revenues of US$9.02 billion and net profits of US$103 million. Its main base is Abu Dhabi International Airport.
In addition to its core activity of passenger transportation, Etihad also operates Etihad Holidays and Etihad Cargo. Etihad established its airline alliance, Etihad Airways Partners, in October 2015] which was disbanded in 2018 after several of its members fell into financial difficulties. Etihad Airways holds minority equity investments in the participating airlines, as well as having had a stake in Virgin Australia, until its insolvency in April 2020 with no return on investment. Booking for these airlines was consolidated under one network.
Facts about Etihad Airways
The interesting facts that make Etihad Airways commendable are listed below.
1. Second Largest Airline of UAE
Operating to both domestic and international destinations across the Middle East, Europe, Asia, Africa, USA and Australia, Etihad Airways is considered as the second largest airline of UAE.
2. Established in 2003
Etihad Airways was initiated as the second flag carrier of UAE in July 2003 by Royal (Amiri) Decree issued by Sheikh Khalifa bin Zayed Al Nahyan, who wanted an airline for Abu Dhabi. His chief personal pilot, Darwish Alkhoory, established the airline.
3. National Flag Carrier of UAE
It has a mixed fleet size of Airbus and Boeing aircraft comprising Boeing 777-300ER, Boeing 777-8, Boeing 787-9, Airbus A380-800, Airbus A340-600, Airbus A340-600 and Airbus A330-200.
4. Head Office
Etihad Airways is headquartered in Khalifa City, near Abu Dhabi International Airport.
5. Cheapest Business Class Tickets
As one of the cheapest airlines for business class, it has a special offer where if you buy 2 business class tickets in one booking, then the second traveller pays only half the fare.
6. Top Business Class Seats
It has full-flat seats with a pitch of 1.85 m and with aisle access to provide guaranteed comfortable experience. The personal video screen is a full 15 inches, meaning that viewing the 600 hours of entertainment is a pleasure.
7. Flying Nanny for Unaccompanied Children
Etihad has Flying Nannies who provide in-flight child care assistance on long-haul flights. They offer goodie bags filled with games, stickers and activity books.
8. Family-friendly Services
Travelling with children is super easy in Etihad Airways. You can pre-book baby meals and baby bassinets. Complimentary strollers are provided at Abu Dhabi International Airport. Family play rooms are also available in airport lounges.
9. Inflight Entertainment
Much known for big-screen entertainment in the sky, Etihad Airways provides seven channels of Live TV and games on E-BOX. A special collection of animated movies, cartoons, music and interactive games are available for children. All channels have a parental lock feature to block content.
10. Retail therapy
Etihad provides tax-free shopping on perfumes, cosmetics, jewellery on-board and much more. Pre-orders are also taken online with a 10% discount.
11. Connectivity
All seats are equipped with USB ports and power sockets to charge phones, laptops and iPads. Wi-Fi on-board facility can be availed at a nominal cost.
12. Comfort no matter the Class
All Etihad Smart Seats have adjustable headrests, adjustable back support with plenty of legroom and amazing recline capabilities. Extra-legroom seats are in economy class. For luxurious comfort, First and Business Class offer fully-flat beds. Full-sized fleece blankets are provided to all travellers.
13. The Bidding System
It offers a Bidding Scheme on empty neighbouring seats on long haul flights. According to the Neighbour-Free scheme, you can bid before take-off to keep up-to three seats free beside you or you can bid for upgrading to the next cabin.
14. Exclusive Airport Lounges
Etihad has lavish airport lounges equipped with classic drinks, showers and spa treatments. While travellers of Economy Class need to pay to access the Etihad Lounge in Abu Dhabi, Business Class passengers are entitled to use the Premium Lounges.
15. Chauffeur service
It offers free inter-emirate Etihad coach service to Economy Class passengers when arriving or departing Abu Dhabi International Airport. Early booking should be done to get seats. First and Business Class travellers enjoy the added benefit of the Etihad Chauffeur Service operated with a full Mercedes Benz fleet.
16. Etihad Coach
Etihad Airways provides free coaches between Abu Dhabi Airport, Dubai and Al Ain for all travellers.
17. Book Airport Transfers
Travelers can pre-book their airport transfer around the globe with Etihad’s partner Conxxe.
18. Inflight Publications
Atlas is Etihad’s monthly publication that provides details of all global destinations of Etihad Airways.
19. Excellent Dining
Etihad offers excellent food on board, even in its economy class. For Pearl Business class passengers, the dining experience is on a completely different level. With a Food and Beverage manager on board each flight responsible for the quality of food and drink in each meal, coupled with the option to dine when you like, as opposed to dining when the trolley comes round, you get to relax and enjoy your experience on your terms.
20. Value-added services
It offers top-class lounge access and priority check-in facility for Business class passengers. Free limo service to and from the airport is provided in certain destinations like London.
In 2009, the Pearl Business Class of Etihad Airways was voted as the best business class in the world, something Etihad holds very proud of.
Cabin Crew Jobs
A career with Etihad Airways will take you all around the world. Ready to join us? We’re recruiting!
Imagine visiting Sydney’s Opera House at the start of the week, dining in Paris at the weekend, then shopping on New York’s Fifth Avenue the following week.
Our Cabin Crew are truly global citizens who share a collective passion of caring for our guests, inspired by the traditional Arabian hospitality found in our home – Abu Dhabi. Our crew aspire to surpass our guests' expectations, inspire them through innovative hospitality and ensure their onboard safety.
We are looking for exceptional people to join our team. If you share a desire to inspire others and travel the world, explore our opportunities and join us as a member of our Cabin Crew.
Find all our Cabin Crew vacancies below.
· Cabin Crew - Russia - Moscow Assessment Centre
· Cabin Crew - South Korea - Seoul Assessment Centre
· Cabin Crew - Ukraine - Kiev Assessment Centre
· Cabin Crew - Egypt - Cairo Assessment Centre
· Cabin Crew – Dubai
· Cabin Crew - Morocco – Casablanca
· Cabin Crew - Jeddah - Saudi Arabia
· Cabin Crew - Uzbekistan – Tashkent
· Cabin Crew - South Africa - Cape Town Assessment Centre
· Cabin Crew - South Africa - Johannesburg Assessment Centre
· Cabin Crew - Bratislava – Slovakia
· Cabin Crew - Prague - Czech Republic
· Cabin Crew - Portugal - Lisbon Assessment Centre
· Cabin Crew - Italy - Catania Sicily
· Cabin Crew - Vilnius, Lithuania Assessment centre 1
· Cabin Crew - Tallinn, Estonia Assessment centre 1
· Cabin Crew - Japan - Tokyo Assessment Centre
Location:
Abu Dhabi, AE
Our Cabin Crew are truly global citizens who share a collective passion for caring for our guests, inspired by the traditional Arabian hospitality found in our home, Abu Dhabi. Our Cabin Crew aspire to surpass our guest expectations and inspire our customers through innovative hospitality whilst ensuring the onboard safety of each of our guests. We are currently looking for exceptional people to join our team of award-winning Cabin Crew. If you have a desire to provide world class in-flight service whilst travelling the world, we encourage you to apply for one of these truly amazing positions.
EDUCATION and EXPERIENCE
Minimum High School certification or any higher education
Fluent English verbal and written comprehension; another language is an additional benefit
Must be at least 21 years old
Minimum height is 161 cm
No tattoos or body piercing (exception for one earring in the lower lobe of each ear for females only) that would be visible whilst wearing the Etihad uniform (bandages and cosmetic coverings are not permitted)
No criminal record
Excellent personal presentation, style and image
Willing to serve alcohol, including during the holy month of Ramadan
Willing to comply with UAE and GCAA visa requirements
Confident in water and be able to swim with the aid of a flotation device
Skills:
Communication Skills - Excellent
Customer Orientation -Excellent
English Language skills – Excellent
Heavy Vehicle Driver Job
Location:
Abu Dhabi, AE
Synopsis
Responsible for On time delivery of catering provisions to aircraft and other utilities within / outside the airport in compliance with Aviation security standards, Ramp safety procedures and department SOPs ensuring satisfaction of all stakeholders at all times.
Accountabilities
1. Safe and timely transit delivery of catering provisions to flight and external customers out of the airport facility as and when required.
2. Maintain accurate and on time delivery of all catering related services to customers as per specifications, standards and KPIs
3. Operate in a safe and controlled manner in a highly time critical environment adhering to all guidelines, SOPs, regulations and health and safety standards
4. Comply with all reasonable requests including loading and unloading duties when required
5. Ensure that you are not under the influence of any drugs or alcohol when on duty
6. Ensure grooming standards are adhered to when on duty
7. Actively seek to reduce the risk of accidents and incidents and report any non-conformances
Education & Experience
• Higher secondary 10+2
• Full clean driving UAE Heavy Licence with good written and spoken English
• The minimum requirement would be two years working in a similar role
Administrator (Arabic Speaker) Job
Location:
Abu Dhabi, AE
Synopsis
Ensure overall responsibility for various accounting and statistical duties related to the Department. Ensure efficiency in operations by monitoring services rendered to identify the financial status of the department.
Accountabilities
1 Responsible for all administrative tasks, communicate to the department for daily enquiries, reports, letters, issues, memorandum and minutes of the meeting and ensure tasks are completed accurately and delivered with high quality in a timely manner. Handled meetings/appointments of the manager.
2 Coordinate with departments all related to staff leave, tickets, IT requests, All other staff requests, Raising PR-PO-Reservation and tidy up.
3 Responsible for exporting monthly report from Rostima, reconcile daily attendance and publishing roster for the next cycle, and tracking department staff files
4 Responsible, assisting and providing initial requirements for new joiners e.g. uniforms, employee handbook, Rosita access, location access etc.
5 Generate monthly consolidated reports and reconcile against actual figures to ensure all timelines are achieved in submitting / daily / weekly and monthly reports of the departments. Filing, organising and record keeping in a very organised manner.
6 Liaise closely with all Airline related tasks, stakeholders, (Flight Editing, NOC, Customer Service, etc.), Increases, Meal service changes. Assist in all internal departments requirements to plan accordingly related to operational tasks.
7 Maintain the proper handling of office equipment and ensure that a high level of confidentiality is maintained at all times.
Education & Experience
Qualification & Education: Fluent English and second language oral and written. Good Communication and Organisation Skills. Good IT Skills including mastery of Word, Excel & order process technologies
Experience: 3 years previous experience in a similar role.
AMOS Competency Manager Job
Location:
Abu Dhabi, AE
Synopsis
This is an exciting opportunity to lead change and improvements around Etihad Technical maintenance information system, AMOS. You must be a proven change manager, with strong technical knowledge of AMOS and have demonstrated experience in driving outstanding business outcomes. The role requires a self-motivated professional to work closely and collaborate with a wide range of stakeholders to deliver projects/initiatives according to safety & quality requirements, schedule, and budget.
Accountabilities
Design and lead key AMOS improvement initiatives to enhance airworthiness, improve operational efficiencies, and financial performance
Own the project plan and lead jointly with the business owners/champions the planning & execution of improvement activities
Own and manage relationships with relevant suppliers and other external stakeholders
Incorporate suitable methodologies, such as an agile cross-functional team framework, to ensure the development of competency is created and delivered across the business
Feedback lessons learned from projects and launch continuous improvement initiatives to ensure project results and applied changes are sustained
Provide regular reports to the project sponsor and other key stakeholder to ensure awareness and effective decision making
Support other digital projects and activities as required.
Education & Experience
Bachelor’s degree in Engineering or an equivalent combination of education and experience
Minimum 7 years professional experience with aviation/aerospace industry experience preferred
Experience in managing change and stakeholder engagement for large, complex projects/programmes
Demonstrated ability to work deliver a programme of works and prioritising effectively
Excellent oral and written communication skills
Pricing Analyst Job
Location:
Abu Dhabi, AE
Synopsis
Control the entire cargo network (For the allocated region) pricing, customer capacity allocations and route demand forecasts; in order to achieve Etihad Cargo revenue plan
Accountabilities
• Setting a seasonal pricing strategy for the region in coordination with the regional commercial team; considering the forecasted market conditions and Etihad Cargo business plan. Set the prices by flow, rate type, customer and product. Identifying the need for tactical pricing promotions.
• Evaluate and decide on the allocations to be granted on the flights considering; flow of business, customer, product and network optimization.
• Governance and performance tracking of the prices and capacity allocations.
• Support and challenge the regional commercial teams to achieve their target.
• Research and analysis of the regional market using different sources of data both internal and external including regional commercial feedback. Based on the analysis provide sales teams with opportunities to pursue to increase contribution; by increasing load-factor, price and or mix of business.
• Adhoc rate evaluation and approval; considering the latest trends and shipment requirements. Ensuring the basis of the evaluation is optimising the contribution for Etihad Cargo.
• Route Analysis – monitoring routes and analysing the performance. Identifying and taking appropriate action so as to ensure load factors are kept at an optimum with the best mix of business. This will include; influencing the Revenue Management system so that the latest trends and forecasts are reflected and development of initiatives to improve performance. Tracking the performance of the changes.
• Construct pricing proposals for participation in Customer global tenders. Guide the commercial management team on the negotiation stance for the meeting. Propose innovative trade-offs to make it a win – win for both customer and Etihad. Performance tracking of the tender awards.
• Working in cross-functional groups to support; new product launches, strategic business initiatives and system enhancements.
Education & Experience
• Bachelor’s Degree
• Two years of revenue management, operations, or related experience
• Sound knowledge in the application of revenue management principles, Pricing methodologies and modelling, Cargo Revenue Management Systems, Flight Planning
Base Maintenance Technician - Etihad Engineering Job
Location:
Abu Dhabi, AE
Synopsis
An amazing opportunity to join one of the best MROs in the region. We are currently talent pooling best in class technicians with base maintenance experience who are ready to join us as a direct contractor with an opportunity to learn and grow with us.
In this role you are responsible to provide support to the Aircraft Engineer and perform maintenance activities on Etihad Aircraft.
Accountabilities
Ensure Maintenance is performed at the highest level in accordance with relevant technical Data and in that respect keeps him/herself updated on current and new Technical and Quality Notices issued also general/technical information.
Ensure maximum attention is given to on time performance, by assuring that all materials, tooling and equipment along with associated documentation is prepared in advance to the task in hand.
Inform and consult with Aircraft engineers as required to enable the Aircraft engineer to maintain a complete overview of Aircraft.
Ensure all Aircraft documentation and paperwork is completed in a timely manner
Maintains a FOD free working area and cleans up bay area before and after work
Develop one self and increase Aircraft knowledge with the ultimate goal for further career development. Accepts appropriate training that will enable a more effective contribution
Be proactively involved in all Health and Safety matters.
Ensures that all unused serviceable and unserviceable items are returned to stores with the correct label attached.
Ensures any tooling or equipment used is duly cleaned and returned in serviceable condition, or clearly labelled if defective
Education & Experience
High school Diploma / certificate.
Formal aircraft apprenticeship or equivalent.
Experience: Minimum 3 Years’ Experience on Heavy/base Maintenance
Excellent knowledge of aviation regulations.
Training & Knowledge: Computer literate.
Component Technician - Etihad Engineering Job
Location:
Abu Dhabi, AE
Synopsis
Perform and track approved maintenance and modification operations to permitted aircraft components in compliance with technical and legal procedures and regulations.
Accountabilities
SPECIFIC RESPONSIBILITIES
· Perform approved maintenance work on aircraft components within area of responsibility and on approved schedule, to ensure compliance with internal procedures and external regulations
· Inspect, test and troubleshoot parts, assembly, disassembly and other component issues according to approved documentation (e.g., CMM) to ensure compliance with regulations and adherence to high standards
· Assist, track and document maintenance activities execution to ensure progression according to plan
· Track and report technical issues and anomalies to senior team members in a timely fashion to ensure their speedy resolution
· Maintain and oversee tools and equipment in compliance with policies and procedures to ensure proper function and appropriate housekeeping
· Coach, train and assist junior team members to contribute to skills development and knowledge of standards and procedures
Education & Experience
Minimum Diploma (2 years or more) and minimum of 5 years in leading technicians in component maintenance.
The candidates must have NDT-Level 2 authorization on MT, PT, ECI and experience in Wheels & Brakes NDT tasks.
Store Assistant Job
Location:
Abu Dhabi, AE
Synopsis
To control inventory, oversee daily tasks and processes and organise small teams within specific areas of Stores operation. To ensure that information relating to the performance of the work is clearly communicated to the team and effectively employed.
Accountabilities
Actively support the ordering personnel within the department in monitoring inventory and current consumption of stock items. Ensure that the established processes are applied for the receipt of goods into Stores, issue, decant and delivery of the same. Regularly review stock held and product consumption and feed back to the Stores ordering team in the event of any sudden or unexpected changes in use. Feedback in a timely manner to the Stores ordering team regarding any inventory item that has reached low levels of stock on hand.
Lead and direct small teams within the department in the performance of daily tasks and processes. Communicate clearly expectations related to productivity, method, quality, safety, hygiene and all other relevant criteria. Regularly liaise with and feed back to the Stores leadership team, of any problems encountered in the operation.
Maintain Stores areas to the high standards demanded of the operation. Ensure that Store areas are kept clean, that equipment is safe for use and well maintained. Ensure that Stores personnel are working safely, operating machinery provided in the correct way and that stock is rotated, stored neatly and does not create a safety hazard. Ensure that stock is regularly checked and monitored for product expiry and that First in First Out rotation is being maintained.
Ensure that all stock transactions are accurately maintained. That system inventory matches physical stock on hand and that all receipts and issues of inventory items are captured on the ERP operating system.
Provide cover and support as required, in all areas of the daily operation within the department.
Ensure that all necessary documentation to support Stores processes – stock control, hygiene, accounts, internal controls and all other relevant documentation, is accurately completed and that records are well maintained for the required period of time.
Education & Experience
Completion of formal secondary education and ideally additional qualifications and training in a related field. English proficiency required.
A minimum of 3 years industry experience in airlines inventory, Bonded and food warehousing, experience in working in Freezers and Chillers, experience in driving a forklift (with licence)
Working knowledge of Microsoft Office, Outlook, Excel and Word required. Experience working with ERP/Inventory software/SAP is mandatory.
Manager HR Process Job
Location:
Abu Dhabi, AE
Synopsis
In this role you will deliver operationally excellent HR processes that support global standardisation and local execution in the international markets for Etihad, and deliver value through increased HR efficiency, effectiveness and employee engagement.
The HR Process Lead is a subject matter authority who will deliver operational excellence to Etihad in the end-to-end HR lifecycle processes. The position will drive a continuous program of change for the sustainable improvement of this process for Etihad and will have significant influence across the entire HR delivery organisation and its stakeholders.
Accountabilities
Lead the global process design, process and service delivery model for HR
Define and govern the HR business process management framework
Deploy global processes to ensure process performance meets or exceeds service level agreements
Establish performance, process, cost, time and quality metrics and develop plans for how current processes need to change so that Etihad HR services deliver effective and efficient results
Partner with the HR governance and Compliance lead to support internal control design and ensure availability and compliance of policies and controls within the process design and service delivery model
Identify process excellence targets based on internal and external benchmarks and best practices
Partner with the Data and Analytics Leads to ensure alignment of data standards and governance when changes are made
Partner and collaborate with other HR PDT teams and stakeholders to build digital, reporting and analytics solutions that enable HR processes
Review the continuous improvement projects portfolio (process related) to ensure they are achieving ROI and performance goals
Education & Experience
Minimum of eight years of related work experience
Experience in influence cross functional teams with indirect reporting lines
Experience developing strong relationships across multiple stakeholder groups at all levels of the organisation
Advanced experience working with HR processes, tools and systems (e.g., SAP, Success Factors)
Experience with Process methodologies and tools – Lean Six Sigma, Agile, ASAP via IBM Blue Worx, Visio, MiniTab/iGrafx are preferable
Well organised, able to prioritise work manage time effectively and follow through on commitments
Master of business administration
Graduate qualifications or relevant certification in a related domain
By
@Rumana Maner HR Manager
manerrumana@gmail.com
rumana.aircrews@gmail.com
