Job Description: Customer Services Representative
Company: British Airways
Employment Type: Full-Time
About British Airways:
At British Airways, we pride ourselves on offering a world-class travel experience to our customers. Our Customer Services team is at the heart of our operations, ensuring every journey is smooth and enjoyable.
Job Summary:
As a Customer Services Representative, you will be the first point of contact for our passengers, providing exceptional support and ensuring a seamless travel experience. This role requires a passion for customer service, strong communication skills, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
Assist passengers with check-in, boarding, and baggage processes.
Address and resolve customer inquiries, complaints, and concerns promptly and professionally.
Provide accurate information about flight schedules, ticketing, and travel policies.
Ensure compliance with airline policies, safety regulations, and security protocols.
Manage unexpected travel disruptions and deliver effective solutions.
Collaborate with other departments to enhance the overall customer experience.
Maintain a positive and welcoming attitude at all times.
Requirements:
Education: High school diploma or equivalent; college degree preferred.
Experience: Previous experience in customer service, hospitality, or a similar field is advantageous.
Skills:
Excellent communication and interpersonal skills.
Problem-solving and decision-making abilities.
Ability to work effectively under pressure.
Proficiency in multiple languages is a plus.
Physical Requirements:
Ability to stand for extended periods and handle luggage as needed.
Flexibility to work varied shifts, including weekends and holidays.
What We Offer:
Competitive Salaryy and benefits package.
Comprehensive training and career development opportunities.
Discounts on travel and other employee perks.
A dynamic and diverse working environment.
Join us and take your career to new heights with British Airways!
Shrishty Sharma
Manager HR/ Author
Asiatic International Corp
Shrishty@Flying-Crews.com
Shrishty@Air-aviator.com
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