Cabin Crew Manager

Cabin Crew Manager


Take the next step in your career.

We're looking for motivated and inspiring leaders to join the Airbus Cabin Crew Management team and become a part of the evolving Air New Zealand Cabin Crew group in Auckland. We are looking for dynamic and energetic leaders who will help shape the future of Cabin Crew and drive a high performance culture in this time of change. We currently have 1 permanent position and 1 fixed term position (12 month) available.

The role 

Reporting to the Senior Manager Cabin Crew Airbus, the Cabin Crew Manager will be responsible for a team of approximately 100 direct reports, including flight attendants and onboard leaders. You will also be business partnering with stakeholders and working closely with the unions on all business changes and initiatives.  This is an exceptional opportunity to grow your leadership capability in a complex operations environment

What we are looking for:

This is an inspiring leadership role with a focus on developing an engaged workforce to drive customer service and high performance.

You will have proven leadership experience managing a large team

Your unwavering passion for people will allow you to positively contribute towards building a positive engaged culture

You will have an appreciation for shift work and an understanding of leading a remote workforce. It is a challenging position that requires a flexible and determined approach tailored to the 24/7 nature of the business.

Your strong business partnering skills will see you building strong and open relationships with our union partners

Experience in a flying role is preferred but not essential

Take the next step in your career - apply today.


At Air New Zealand, we are proud supporters of diversity and inclusion and believe that the people are our greatest asset. While everything else we do in our operation can be replicated by our competitors, it's is our people that truly set us apart. We nurture an environment that is holistically inclusive, diverse and collaborative. We are firm believers in celebrating differences and encouraging a workplace and culture where you can be yourself and thrive.


Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina. "Seek to bring distant horizons closer. Once near, seize them and make them your reality."


Recruiter details:  


Reference # JR11701x

Posted on 25 Jun 2021

Closes on 11 Jul 2021 23:55

Location(s) Auckland

Expertise Cabin Crew

Work type(s) Permanent, Secondment, Temporary



If you love working with people and you’re willing to go the extra mile to make every customer journey a great experience, then Air New Zealand might have the perfect career opportunity for you.

There are a variety of roles available in our short haul or long haul teams, whether you’re just starting out or already have extensive cabin crew experience. Once you join Air New Zealand, other career opportunities will be available, giving you more opportunity to progress. 

Qualifications and experience

Becoming a Flight Attendant is an enjoyable experience. You must be a people person with great enthusiasm and passion for flying as well the innate ability to smile and welcome your passengers on a daily basis. You will be trained to become the best you can be, however to apply you should already have some core skills.

Minimum 18 months customer facing experience

If you’re starting out as a Flight Attendant, you’ll need proven experience in a customer-facing role working in restaurants, hotels, hospitality, retail or other positions with a customer focus.

Team player

Pulling together as a team is vital for providing excellent customer service and on the rare occasion when there is an emergency working as a team will ensure the best outcome for the situation.

A sense of pride

Delivering our unique brand of Kiwi hospitality, you’ll take great pride and passion in representing New Zealand whether it’s on a domestic flight or a long haul journey.

Physically fit

You will need to be able to swim 50 metres under two minutes and be able to tread water for one minute unaided.

Strong problem solving skills

Wearing a warm smile while keeping a cool head at all times is a vital part of this job. If there’s an emergency, passengers will rely on you to provide advice and instructions. You’ll be called on to help people who may require assistance such as the elderly, people with disabilities, children, infants and passengers who become unwell during the flight.














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