Job Title: Cargo Agent, Delta Air Lines, United States

Company: Delta Air Lines

Overview

At Delta Air Lines, our mission is to ensure Cargo is transported on time, every time, and safely. As a Cargo Agent, you will play a crucial role as the face of Delta Cargo, interacting directly with customers both face-to-face and over the phone. This entry-level position offers mentorship from our leaders, preparing you to advance your career within the company.

Key Responsibilities

Serve as the primary point of contact for customers, addressing inquiries and providing exceptional service.
Ensure safe and timely processing of Cargo shipments, adhering to all safety and security protocols.
Collaborate with team members to meet operational needs and maintain a high standard of service.
Handle various Cargo tasks, including loading and unloading shipments, ensuring items are correctly processed and documented.
Maintain a clean and organized work environment in compliance with Delta’s safety standards.
Utilize digital tools for tracking and managing Cargo operations.
Participate in ongoing training and professional development opportunities.

Scheduling

Shifts are based on operational needs, ranging from early morning to overnight.
Work hours will vary between 20 and 40 hours per week, depending on seniority and station requirements.

Compensation

Starting pay is $21.85 per hour, with regular pay increases over 10.5 years.

Benefits and Perks

Competitive salary with an industry-leading profit-sharing program and performance incentives.
401(k) with generous company contributions up to 9%.
Paid time off, including vacation, holidays, and maternity/parental leave.
Comprehensive health benefits, including medical, dental, vision, and life benefits.
Family care assistance, including fertility support, surrogacy and adoption assistance, and lactation support.
Holistic Wellbeing programs for physical, emotional, social, and financial health.
Domestic and international space-available flight privileges for employees and eligible family members.
Career development programs to support long-term career goals.
Opportunities for community service and sustainability initiatives.
Business Resource Groups for promoting inclusion and employee engagement.
Recognition rewards through the Unstoppable Together platform.
Access to over 500 discounts and specialty savings through Deltaperks.