Aviation Companies in Indonesia

Indonesia, an archipelago of more than 17,000 islands, relies heavily on air transport to connect its people, businesses, and tourist destinations. The aviation industry is one of the most dynamic in Southeast Asia, driven by rapid economic growth, a rising middle class, and booming tourism. Passenger airlines play a crucial role in linking Indonesia’s cities, remote regions, and international hubs.

Below is a comprehensive look at the main passenger airlines in Indonesia, including their company background, role in the market, and official contacts for passengers and stakeholders.

Garuda Indonesia

Established in 1949
is the national flag carrier and one of the most recognized Indonesian brands worldwide.
Garuda has grown into a full-service airline that operates an extensive domestic network and long-haul routes to Asia, Australia, and Europe.
Known for its service quality, Garuda has received international awards and is a member of the SkyTeam airline alliance.

Email:

customer@garuda-indonesia.com

LinkedIn:

Garuda Indonesia

Batik Air

It was launched in 2013 as the premium full-service subsidiary of the Lion Air Group.
Unlike its low-cost parent company, Batik Air provides complimentary meals, baggage allowances, and in-flight entertainment.
It mainly operates domestic services but also connects Indonesia to Malaysia, Singapore, and Australia.
The airline has become popular among travelers seeking affordability without compromising comfort.

Email:

od_customercare@batikair.com.my

LinkedIn:

Batik Air

Lion Air

Founded in 1999
It is Indonesia’s largest privately-owned airline and one of the biggest low-cost carriers in Asia.
It revolutionized domestic travel by making flights more affordable, helping millions of Indonesians experience air travel for the first time.
Today, Lion Air flies to nearly every corner of Indonesia and also serves regional destinations in Asia and the Middle East.

Email:

customercare@lionairgroup.com

LinkedIn:

Lion Air

Wings Air

Is the regional arm of Lion Air Group, specializing in connecting smaller towns and remote islands.
Operating primarily turboprop aircraft, it provides critical air connectivity for communities that are otherwise difficult to reach.
For many rural Indonesians, Wings Air is the only affordable link to larger cities and economic centers.

Email:

customercare@lionairgroup.com (shared with Lion Air)

LinkedIn:

Wings Air

Citilink

is the low-cost subsidiary of Garuda Indonesia, founded in 2001.
Initially created to capture the budget travel market, it has since become one of Indonesia’s most popular airlines.
Citilink offers competitive prices while maintaining reliable service standards.
With a modern fleet of Airbus aircraft, it operates a wide domestic network and some international routes to neighboring countries.

Email:

customercare@citilink.co.id

LinkedIn:

Citilink

NAM Air

Was launched in 2013 as a regional feeder airline under the Sriwijaya Air Group.
Its main role is to complement Sriwijaya Air by flying to smaller airports and less busy domestic routes.
This allows Sriwijaya to expand its market reach while NAM Air caters to regional communities.
Though smaller in scale, NAM Air plays a vital role in connecting Indonesia’s secondary cities.

Email:

customer.relations@namair.com

LinkedIn:

NAM Air

Indonesia AirAsia

Is part of the AirAsia Group, one of Asia’s most famous low-cost carriers.
It operates a mix of domestic and international flights, connecting Indonesia with Malaysia, Singapore, Thailand, and beyond.
With its strong brand reputation, low fares, and extensive regional network, Indonesia AirAsia appeals to both leisure and business travelers.

Email:

communications@airasia.com

LinkedIn:

AirAsia

FlyJaya

Is a new entrant in Indonesia’s aviation market, officially launched in 2025.
Its mission is to expand access to air travel in underserved areas, particularly secondary and regional airports.
FlyJaya reflects the government and industry’s push to enhance connectivity beyond major hubs, supporting both tourism and local economies.

Email:

HaloAnya@flyjaya

LinkedIn: FlyJaya

Pelita Air

Began as a charter and corporate service airline, primarily supporting the oil, gas, and energy industries.
In recent years, it has entered the scheduled passenger market, expanding its fleet with Airbus A320 aircraft.
Pelita Air is positioning itself as a competitive player in domestic scheduled services, offering both reliability and comfort.

Email:

pelita-avionic@pelita-air.com

LinkedIn:

Pelita Air

Indonesia’s passenger aviation sector is diverse, with airlines catering to different market segments — from Garuda Indonesia’s premium services to Lion Air’s budget-friendly dominance, and from Citilink’s youthful low-cost branding to Pelita Air’s recent transformation. Regional carriers like Wings Air and NAM Air ensure that smaller cities remain connected, while new entrants like FlyJaya show the market’s ongoing growth potential.

Together, these aviation companies not only support tourism and business but also serve as a lifeline for millions of Indonesians who depend on air travel to bridge the country’s vast geography.