Job Description – Ground Staff (Customer Service Agent)
Location: Dubai International Airport (DXB), UAE
Company: flydubai
Department: Airport Services
About flydubai
flydubai is a dynamic and innovative airline based in Dubai, UAE, known for offering reliable, low-cost travel options across the Middle East, Africa, Asia, and Europe. Since its launch in 2009, flydubai has grown rapidly by focusing on convenience, customer service, and regional connectivity.
Job Purpose
To deliver exceptional customer service to flydubai passengers at the airport, ensuring efficient handling of check-in, boarding, arrival, and special services. Ground Staff are key ambassadors for flydubai, ensuring smooth airport operations and a positive passenger experience.
Key Responsibilities
Assist passengers with check-in, ticketing, and baggage services.
Facilitate boarding procedures and manage flight gate operations.
Provide assistance to passengers with special needs or requests.
Handle customer queries, complaints, and disruptions with professionalism.
Coordinate with internal departments (security, customs, operations) for flight processing.
Ensure compliance with airport, airline, and safety regulations.
Support in handling flight delays, cancellations, and irregular operations.
Qualifications & Requirements
High school certificate or equivalent (minimum qualification).
Previous experience in airport or airline ground operations (1–2 years preferred).
Excellent communication skills in English (Arabic or additional languages are a plus).
Knowledge of check-in systems like DCS or Amadeus preferred.
Ability to work in a shift-based environment (including weekends and holidays).
Positive attitude, professional appearance, and customer-focused behavior.
UAE residence or ability to obtain necessary work permits.
Key Skills
Strong customer service and interpersonal skills
Ability to work under pressure and multitask
Problem-solving and conflict resolution abilities
Adaptability to changing situations and procedures
Team spirit and cross-cultural awareness
What flydubai Offers
Competitive tax-free salary
Airport transport and uniform provided
Medical insurance and annual paid leave
Staff travel benefits and discounted tickets
Opportunities for professional growth within flydubai
How to Apply
Apply through the official careers portal:
🌐 www.flydubai.com/en/careers
Garima Chopda
Assistant HR
Asiatic International Corp
Company Website https://www.flying-crews.com
Link Tree
https://linktr.ee/flyingcrew.garima
Vcard:https://linko.page/sxp1ufnsbf37
Facebook: https://www.facebook.com/share/14t4DGckvA/
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