Airline Hiring In FLYBE AIRWAYS
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HIRING FOR Airport Services Manager
LOCATION: Northern Ireland, United Kingdom On-site
We’ve taken to the skies and are looking for a talented Airport Services Manager to join the Airports team here at flybe. This position is based at Belfast City airport, however you will also need to be flexible to travel to our other bases.
We’re on a journey as a new company taking the much-loved flybe Brand into a new era. Putting our customers and team mates at the heart of everything we do, our motto is ‘smile and go the extra mile’.
We are in the business of serving the demand for faster and easier connections in a friendly, responsible, and sustainable way. Our talented people really are the key to our success and future ambitions. At flybe you can really be yourself and we celebrate and value the differences that make us all unique.
You will work closely with the Regional Manager – Airport Services to ensure the delivery of efficient, cost-effective operations as well as the delivery of Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s) for your allocated airports.
Key responsibilities: -
Responsible for ensuring that all regulatory and company policies are adhered to in order to ensure the safe and efficient operation within the scope of airport services.
Day-to-day operational management of the station acting as a liaison between flybe internal departments (Customer Care, Social Media, Baggage Tracing and Commercial) and our contracted airport services providers.
Responsible for station performance (SLA’s, KPI’s and SPI’s)
Responsible for safety and compliance on station including the investigation, follow up and closure of safety and compliance reports as well as ensuring station readiness for audit.
Implementation of the departmental audit programme for compliance of airport services.
Represent flybe with Service Providers, Airport Authorities, Government Agencies as well as chair and attend performance and operational meetings/focus groups.
Manage station costs through effective and efficient planning of airport services.
Responsible for the approval of invoices.
Compile and present weekly and monthly reports on performance metrics for Airport Services.
Liaise with immigration (internal/external) on cases for your allocated station.
Monitor, track and follow up on issues relating ancillary revenues on station.
Support new station start-ups when required.
Support the delivery of airport services training where required.
Any other duties as requested by the Regional Manager – Airport Services or Director of Airports & Cargo.
You’ll have a supervisory/management background and have worked in a similar role within an aviation environment which could include airport operations, passenger services experience, airline ops.
You'll be a team player with a genuine passion for the delivery of excellent and efficient service, attention to detail and a positive can-do attitude.
Experience must include:-
· Aviation experience
· Aviation Supervisor/Management experience
· Ability to work across multiple functions (Passenger, Ramp and Cargo operations)
· Able to travel across the flybe network to support the delivery of operations where required.
Great to have’s: -
· Knowledge of departure control systems including the ability to learn and operate iFlyRES, iFlyDCS & eDCS.
Things to know
In addition to the salary package, you will receive rewards that include a pension scheme, health & wellbeing cash plan including an employee assistance programme, staff travel benefits and elearning opportunities. You’ll also have the chance to work in an environment where you can really thrive and develop further as we grow. It’s a really exciting time to join the business where you will have the ability to make an impact and help flybe be successful.
The closing date for this role is 31 August 2022 but please don’t delay in applying as we’d love to start reviewing applications straight away and may close the advert early if we receive a sufficient number of applications.
You must have the eligibility to live and work in the UK
Sulochana Arora [MBA]
AirCrews Aviation Pvt. Ltd.