Job Title: Customer Relations Representative at AIR CANADA
Location: Calgary, AB, Canada (On-site)
Job Type: Full-Time
About the Role:
Are you passionate about delivering exceptional customer service? Join Air Canada’s Customer Relations team, where every interaction is an opportunity to make a lasting impression. As a key ambassador for Air Canada, you will be responsible for building strong customer connections by handling inquiries and resolving issues via phone and email.
Key Responsibilities:
Provide empathetic, professional responses to customer inquiries and concerns.
Utilize active listening to fully understand customer needs and respond appropriately.
Research and resolve issues, ensuring high customer satisfaction.
Take ownership of customer concerns, offering timely and effective solutions.
Meet or exceed performance targets.
Offer feedback to management and internal teams to enhance service quality.
Adapt to changes in policies, procedures, and technology with ease.
Assist with additional tasks as needed to support the team.
Qualifications:
High school diploma or equivalent.
Strong customer service experience with proven problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Flexible availability to work various shifts, including evenings, nights, weekends, and holidays.
Adaptable to new procedures and technology.
Eligible to work in Canada.
Language Requirements:
Fluency in English is required.
Bilingual candidates (English/French) will be given priority.
Fluency in Spanish is a plus.
Why Air Canada?
We are committed to fostering a diverse and inclusive workplace that reflects the communities we serve. At Air Canada, we welcome candidates from all backgrounds to contribute to our dynamic team.
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Shrishty Sharma
Manager HR/ Author
Asiatic International Corp
Shrishty@Flying-Crews.com
Shrishty@Air-aviator.com
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