FIRST AID TRAINING
FIRST AID TRAINING
Your duty as a Flight Attendant is to offer immediate and temporary care to a customer of an accident or sudden illness until professional care can be obtained. It is given in order to prevent death or further injury, to relieve pain, and to counteract shock. It may mean the difference between life and death, or temporary and permanent disability. It includes well selected words of encouragement, evidence of willingness to help, and promotion of confidence by demonstration of competence.
BASIC RULES FOR ADMINISTERING FIRST AID IN FLIGHT
Listed below are six basic rules for administering first aid in flight. They are applied in all first aid situations.
1. Keep calm and determine the injuries or sudden cause of illness.
2. Find out exactly what happened. Information may be obtained from the customer, friends, family or witnesses.
3. Put on latex gloves before administering first aid, particularly when treating an open wound. Gloves are available in the CPR bags, Vital 1 and one box is attached to each First Aid Kit.
4. Check for an emergency medical alert emblem or other identification, such as a card, bracelet or necklace to provide information on the customer's condition (have a witness when searching for identification).
5. If customer's condition appears serious, do not hesitate to use the P.A. and request medical assistance from a doctor that may be on board. Credentials should always be checked before relinquishing your duties.
6. Treat injuries in order of their importance.
Act quickly and deal with the urgent conditions first.
- Broken bones
- Loosen tight clothing around neck and waist.
- Reassure customer by telling him what you are doing and what it will do for him.
- Do not give liquids to an unconscious customer.
- Maintain communication with flight deck.
Once emergency measures have been taken to ensure the customer's safety, at least one Flight Attendant continues first aid treatment while another Flight Attendant relays all pertinent information to the captain.
The Captain will determine if an unscheduled landing is necessary, based on your assessment of the situation. Whenever an ambulance has been summoned by the Captain, request that all customers remain seated until the customer has been deplaned. (Any costs incurred will be the customers responsibility).
- Treat for shock.
- Conserve body temperature, but do not overheat.
- Make customer as comfortable as possible, keep him quiet and encourage him to rest.
- Stay with the customer.
- Remain in charge until customer can be turned over to qualified medical personnel, family, or until the customer can take care of himself.
- Do not move the customer unless it is necessary for safety reasons.
- No medication of any type including aspirin and Dramamine is to be administered to an unaccompanied minor.
ADMINISTERING FIRST AID DURING LANDING
If a life-threatening situation occurs during a routine landing, the Flight Attendant may be called on to administer first aid. In this event the Flight Attendant would not be able to occupy the assigned jump seat and an able-bodied assistant (ABA) would need to be briefed, time permitting. If deadheading or non-revving Crew member is available, use them as a first choice. A flight attendant training program has all these kind of emergency training incorporates.
When supplemental oxygen is needed during flight and entails use during a routine landing, the P.O.B. should be added with pillows and blankets, placed next to the customer and both P.O.B. and victim secured for landing.
In the event of a planned emergency landing during the above situation, it would be necessary for the Flight Attendant to occupy the jump seat. Medical emergency customers would have to be secured for landing.
APPARENT DEATH IN FLIGHT
As a Flight Attendant, if a customer fails to respond to first aid treatment:
Initiate CPR and continue through landing until relieved by qualified medical personnel.
Never consider a customer deceased unless pronounced so by medical authorities. Maintain communication with flight deck.
After landing, you may be requested to either dictate or write a statement about the incident for local officials.
Stand by with customers until released by officials, Captain, and/or airline officials.
A Flight Attendant Report of Irregularity must be completed.
RULES FOR ADMINISTERING MEDICATION
RULES FOR ADMINISTERING MEDICATION
A Flight Attendant may offer only those medications provided in the First Aid Kits and Flight Attendant Pouch.
No medication will be administered directly to a customer by a Flight Attendant. If a customer asks for help taking his own medication or medications provided from the First Aid Kit or Flight Attendant Pouch, provide water, napkin, or any other convenience, but tactfully ask him to take the medicine himself.
When offering medication from the Flight Attendant Pouch, always tell the customer the name of the medication so that he can determine if it is acceptable.
Do not assist with administering medication that is not properly labelled.
Do not administer hypodermic injections. Do not fill syringe.
Do not store medication for a customer. If a customer advises that he is carrying medication that must be refrigerated, place ice along with medication in a clean airsick bag and leave with the customer at his seat.
Other than minor instances, maintain communication with the flight deck and report anytime equipment is used.
Flight Attendant Report of Irregularity for minor instances should be filled out at the Flight Attendant's discretion.
CONTENTS OF Flight Attendant REPORT OF IRREGULARITY-MEDICAL
Anytime first aid is administered in flight, a Flight Attendant Report of Irregularity must be completed.
Always obtain the following information:
- Customers full name, address and phone number.
- Names, addresses, phone numbers and statements of several witnesses - at least three (3) if possible.
- Medical History - Always obtain as much information as possible.
- What Is the problem? (i.e., passed out, shortness of breath, chest pain, abdominal pain, complete arrest)
- Time problem was first noted. If prior to flight, indicate hours, days, weeks etc.
- Has this ever happened before? If so, when and where? Also note number of seizures or attacks and duration of such. If oxygen is administered, note the length of time on oxygen.
- Is the customer under care for an illness at this time? If so, when and where?
- Is the customer under a physician's care at this time? If so, obtain physician's name, address, and phone number.
- Is the customer currently on medication? If so, obtain name of medication.
- Explain treatment given.
- Customer's response to treatment, including remarks.
- Should medical attention be requested, the preceding information will help the Captain with ground communication.
FIRST AID EQUIPMENT
Flight Attendant POUCH
The Flight Attendant Pouch contains various items for first aid. It is available for daily use as required. First aid items in this pouch should be used instead of the sealed First Aid Kit unless a situation occurs requiring additional items.
Contents of the Flight Attendant Pouch:
- Adhesive Bandages (Band-Aids)
- Antacid Tablets
- Ammonia Inhalants
- Merthiolate swabs/Iodine Wipes
- Triple Antibiotic
Be aware that often times product names may vary in the pouch; however, the product types remain consistent.
Yashashree Bhorkar (MBA)
Aviation HR Intern