JOB OPENING : Business Manager at British Airlines in UK

At British Airways, we take immense pride in our legacy of connecting Britain with the world and the world with Britain. For over a century, we've been pioneers in international aviation, starting with the world's first scheduled air service between London and Paris. This spirit of originality and innovation continues to drive us, reflected in every aspect of our Operations.

Role: Business Manager, Newcastle

In this pivotal role, you'll oversee the success of our Global engagement centres by ensuring world-class customer service through multiple channels. Your leadership will be key in engaging, valuing, and motivating your team to drive customer loyalty and retention.

Key Responsibilities:

Lead and manage a team of up to 7 Team Leaders and their specialists and advisors across a 7-day shift pattern.
Drive customer service excellence, recognize and reward team achievements, and address performance issues.
Achieve or surpass metrics related to productivity, attendance, customer satisfaction, and colleague satisfaction.
Use data and insights to guide decision-making and proactively seek solutions.
Serve as an approachable role model, collaborating and engaging effectively with stakeholders.

What You’ll Bring:

Proven experience in people leadership within a fast-paced, Operational setting.
Demonstrated ability to plan and organize effectively, work under pressure, and meet tight deadlines.
Strong communication Skills for Collaboration, Influence, and Negotiation.
Resilience and flexibility to adapt to customer and Operational needs while leading by example.

Experience Required:

At least 24 months of experience leading a team, focusing on Motivation, Coaching, and Performance Management.
Background in a Contact Centre environment with a focus on remote customer service and high team Performance.

What We Offer:

Competitive salary and comprehensive staff travel benefits, including unlimited standby tickets on British Airways flights and up to 30 discounted airfares per year for yourself and your loved ones.
Opportunities for career development and advancement within our Organization.

Inclusion & Diversity: We are committed to creating an inclusive workplace where diversity is celebrated. We value the unique contributions of every individual and strive to create an environment where everyone feels they can be themselves. Join us in our journey to make British Airways even better as we continue to connect Britain with the world and the world with Britain.

Shrishty Sharma

Manager HR, Author

Asiatic International Corp

Shrishty@Flying-Crews.com

Shrishty@air-aviator.com

https://www.flying-crews.com

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