Air New Zealand Customer Service Agent 1 Join as a Customer Service Agent 1 at Air New Zealand


Air New Zealand Customer Service Agent 1

Join as a Customer Service Agent 1 at Air New Zealand

       Air New Zealand is continually capturing world attention for its great culture, outstanding customer service and innovations that are truly cutting edge. You'll very quickly discover that we are all about our customers and our people. 

           We currently have a Permanent Customer Service Agent opportunity available at Gisborne Airport. You will be part of a busy and pressured environment - one which demands a love of people, travel, and a high level of resilience. Every customer has a different story, a different personality and a different culture so you will always be learning something new. 

         Our busy team provides positive and friendly service to ensure customers have an efficient and enjoyable travel experience. There will be times of high pressure and tight deadlines so you will need to be resilient and adapt to change quickly. Your responsibilities will vary - from checking in customers, assisting passengers with special requirements, dispatching flights, helping with disrupts and assisting with flight arrivals and departures.

Shift Roster

       These are part time roles of around 20-30 hours per week. You are required to work rostered shifts which rotate and change.  This includes working days, nights, weekends and public holidays.  The shifts can range from a 0500 am start to a 2200 finish.

Role Requirements

-Entitled to work permanently in New Zealand at the time of applying

-Minimum Restricted New Zealand driver license with reliable transport to work

-Experience in a relevant customer-facing role, preferably in a high-pressure environment

-Professional personal presentation, from communication to grooming, and able to comply with the Uniform Standards

-Being an Air New Zealander opens numerous benefits:

-A competitive salary starting at $30.00

-A set roster pattern so you can plan up to a year ahead to know your days off - great for lifestyle, family, sports etc.

-Shift work means less traffic woes, more flexibility for other activities on your time off

-Free car parking and uniform provided

-Great team, feel like you are part of the family, mix of cultures, plenty of social events to be part of

-Excellent progression opportunities and full training provided

-Work amongst the buzz of a busy airport - no two days are the same at the airport

           To be successful in this role, you will have strong frontline customer service experience and exhibit a willingness to go above and beyond for our customers. Your excellent communication skills and professional, friendly manner will be critical to your success in this position. We value people who use their initiative and have good problem-solving abilities. 

If this sounds like you, please apply online with your CV and cover letter.

           At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

Mili Agrawal

HR Manager






MiLi Agrawal (@miliagrawal41) • Instagram photos and videos



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