JOB OPENINGS : Contact Centre Representative at WestJet in CANADA

About the Role:

As a Contact Centre Representative at WestJet, you will be an integral part of our team, delivering exceptional customer service and support to our guests. Your role will involve handling a variety of customer inquiries, resolving issues efficiently, and providing a positive experience that reflects WestJet’s commitment to excellence. If you’re passionate about helping others and thrive in a dynamic environment, this role offers a fantastic opportunity to grow and develop your career with one of Canada’s leading airlines.

Key Responsibilities:

Customer Interaction: Engage with customers via phone, email, or chat, providing prompt and courteous responses to inquiries regarding flight reservations, cancellations, and general travel information.
Issue Resolution: Address and resolve customer concerns or issues with professionalism and efficiency, ensuring a high level of satisfaction and a positive experience.
Information Provision: Offer accurate information on flight schedules, ticketing policies, baggage handling, and other travel-related topics.
Sales Support: Assist customers with the purchase of additional services, upgrades, and other travel-related products, contributing to the growth of our revenue.
Documentation: Accurately document customer interactions and maintain records of service requests and resolutions.
Team Collaboration: Work closely with team members and other departments to ensure seamless communication and effective problem-solving.
Adherence to Policies: Follow WestJet’s policies and procedures to ensure compliance and maintain the highest standards of service.

What We’re Looking For:

Canadian Citizenship: You must be a Canadian citizen or hold a valid Canadian permanent residency card 🇨🇦
Fluency in English: Proficiency in English, both written and verbal, is essential for effective communication 🗣️
Experience: A minimum of two years’ experience in a customer service and/or sales-related environment is required 💼
Computer Skills: Strong computer skills with a typing speed of at least 40 words per minute ⌨️
Flexible Schedule: Availability to work a flexible schedule, including potential shifts and overtime 🕒
Background Check: Ability to complete and pass a criminal background check 🔍

Training:

If selected, you will need to participate in a seven-week paid training course to familiarize yourself with WestJet’s systems, policies, and procedures 📚

Compensation and Benefits:

At WestJet, we offer a supportive and engaging work environment with various benefits designed to reward your hard work and dedication.

Perks Include:

Work from Home: Enjoy the flexibility of working from home if you live within a one-hour drive of Calgary 🏡
Shift Trade and Overtime: Opportunities for shift trades and overtime to accommodate your needs and preferences 💼
Vacation: Minimum of two weeks of annual vacation, with additional vacation time accrued after four years, plus statutory holidays 🌴
Competitive Package: A comprehensive total compensation and flexible benefits package, including:

WestJet Savings Plan: A program to help you save for your future 💰
Owner’s Performance Award: Recognition and rewards for your contributions to our success 🌟
Profit Share: A share in WestJet’s financial success 🤑
Flight Privileges: Enjoy discounts and benefits on flights ✈️

Shrishty Sharma

Manager HR

Asiatic International Corp

Shrishty@Flying-Crews.com

Shrishty@air-aviator.com

https://www.flying-crews.com

LinkedIn :

https://shorturl.at/U5G6E

Link tree: https://linktr.ee/Shrishty_HRM_Flying_Crews

Vcard:

https://shrishtysharma.vcardinfo.com

Instagram : https://www.instagram.com/flyingcrewhrm