American Airlines Sr Analyst Join as Analyst/Sr Analyst, Customer Experience Policy and Procedure


American Airlines Sr Analyst

Join as Analyst/Sr Analyst, Customer Experience Policy and Procedure


          Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

       We deliver the policies and procedures that support our frontline team members in elevating the Customer Experience. This role is a resource to the frontline representatives by helping with enhancements, defects, and communicating new and updated policies and procedures. Acts as a liaison between corporate initiatives and adapts them to be consumed by the frontline team members.

The role is a part of the Customer Experience Policy and Procedure team within our Customer Experience Innovation and Delivery Group within Customer Experience and Reservations. 

What you'll do

-Creates, maintains, and communicates clear policies and procedures to drive consistency across our contact centers

-Supports the roll out of corporate initiatives for customer, revenue, and operational pillars

-Participates as stakeholders in product development to ensure solutions are designed for frontline team members

-Provides frontline team members support through policy and procedures updates and clarifications

–Acts as key subject matter expert to internal departments (including product teams, ticketing and receipts, revenue management, and more)  to provide input and feedback as a stakeholder in policy decisions

-Partners with Training and Quality to ensure accuracy of policies and procedures among our frontline team 

-Recommends process improvements to support our frontline teams 

-Fosters collaborative relationships with contact center leaders, Contact Center Planning, and other stakeholders and departments

-Represents Customer Experience Policies and Procedures in meetings 

-Participates in department’s Emergency Response coverage (on-call rotation, no more than two weeks per quarter) 

-Maintains extensive knowledge of industry trends and reviews of competitive trends to drive best practices, processes and enhancements

-Ensures all team member resources are accurate and updated in a timely manner

-Publishes internal communication as appropriate 

-Performs additional functions to support departmental and corporate objectives as required 

-Must be willing to travel for business when needed (including international)

All you'll need for success

-Minimum Qualifications- Education & Prior Job Experience

-Bachelor's degree or equivalent experience and training

3 years of airline experience

-Preferred Qualifications- Education & Prior Job Experience

Graduate degree

Skills, Licenses & Certifications

-Knowledge of AACoRN, AAdvantage, Microsoft Office including Outlook, Word, Excel, PowerPoint, etc.

-Contact Center knowledge (Reservations and/or Service Recovery)

-Ability to work with minimal supervision

-Ability to work under pressure, prioritize projects, meet all deadlines, balance the big picture with the requisite details and maintain flexibility

-Ability to effectively manage multiple, concurrent projects

-Ability to effectively communicate both verbally and written 

-Ability to effectively interact with all levels of employees

-Ability to build strong consensus and achieve results though others

-Excellent decision making skills 

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

Travel Perks: 

-Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 

Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

      From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Mili Agrawal

HR Manager






MiLi Agrawal (@miliagrawal41) • Instagram photos and videos




Asiatic International Corp

This innovative platform stands as a pathway, fusing dreams with mentorship and immersive content. Get the Best Online Airline Career Counselling at Airport Road Indore
E-mail address
Alternate E-mail address
Mobile Number
+91 -9977513452
Alternate Mobile Number
+91 -9826008899



Lessons for Business Leaders | Asiatic International Corp | Indore

Lessons for Business Leaders

Lessons for Business Leaders by Capt Shekhar Gupta is an insightful and practical guide designed to empower business leaders with essential strategies and wisdom for success


All Best Career Guide | Asiatic International Corp | Indore

All Best Career Guide

All Best Career Guide is the outcome of all the queries that comes to us on daily basis regarding the Career in different Industries


Our Service

Online Airline Career Counselling Asiatic International Corp Indore
Online Airline Career Counselling

Online Airline Career Counselling and Books orchestrated by Captain Shekhar Gupt...   Show more

Online Airline Career Counselling Asiatic International Corp Indore
Online Airline Career Counselling

Online Airline Career Counselling and Books orchestrated by Captain Shekhar Gupt...   Show more

Counselling for Airline Pilot Training Asiatic International Corp Indore
Counselling For Airline Pilot Training

Airline Pilot Training By Capt Shekhar Gupta Author / Pilot Pilot's Career...   Show more

Payment QR

Shekhar Gupta
v #opentowork #AmericanAirlines #Travel #Aviation #Airline #Flying #Flights #Traveling #AAdvantage (American Airlines' loyalty program) #BusinessTravel #VacationTravel #FlightDeals #Miles #FrequentFlyer #Airport #TravelTips #flying crew, #aviation, #airlines,#airport, #FlightCrewLife, #AviationProfessionals, #SkyHighCrew, #FlyingTeam,#CrewLife,#PilotLife,#CabinCrewCommunity,#AviationFam,#FlyWithPassion,#AirlineCrewLife,#AirlineLife,#Aviation,#AvGeek,#AviationDaily,#PlaneSpotting, #PilotViews, #AviationPhotography, #FlightLife,#Aircraft,#Skyhigh, #AirplaneLovers, #Fly, #ClubWorld, #FirstClassFlyer,#UpInTheAir, #opentowork , #eSky , #googlecloud , #PESuniversity , #naukri

No comments:

Post a Comment

Job Opening for Airline Manager -Air Canada

  Job Opening for Airline Manager -Air Canada Join the Air Canada Team as an Airline Manager! ✈️ Elevate Your Journey ✈️ Are you ready to ex...