Porter Airlines Purser, In-Flight Services
Ensuring Exceptional In-Flight Services in Porter Airlines
Job Summary
At Porter Airlines, the role of a Purser holds a pivotal position in delivering exceptional in-flight services to passengers. As the senior cabin crew member, the Purser embodies professionalism, hospitality, and meticulous attention to detail throughout the flight journey.
Reporting to the Manager, In-Flight Services, the YUL Purser, In-Flight Services is responsible for ensuring the safety of passengers and flight attendants on board the aircraft.
Duties & Responsibilities
*Responsible to the Captain for duties pertaining to passenger safety and comfort as well as Supervision of Flight Attendants
*Responsible for control of the onboard service
*Responsible to monitor the performance of Flight Attendants
*Responsible to ensure Flight Attendant proficiency in their safety knowledge and that the highest standards of service are met on every flight
*Responsible to achieve a good comfortable working environment for the crew and a pleasant traveling experience for the passengers
*Responsible for In-Flight documentation pertinent to the flight
*Obtain necessary flight details and to relay this information to the flight attendant
*Carry out duties assigned by the Captain in matters concerning passenger safety and passenger relations
*Assume responsibility of the flight attendant while on assignments away from home base
*Responsible for the adherence of Porters Brand and Service Standards
*Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard
*Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations
*Any other duties assigned by Manager, In-Flight Services
Behavioral Competencies
*Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
*Teamwork: Working collaboratively with others to achieve organizational goals.
*Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
*Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
*Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
*Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications
*Minimum of 19 years of age at time of employment
*Completion of secondary school
*Fluency in English and French is mandatory
*A minimum of one (1) to two (2) years of experience as a flight attendant is required
*Three (3) to four (4) years of experience working with the public in a customer service role is required
*Must hold a current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D)
*Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process
*Ability to meet required medical standards (including a drug test)
*Previous work experience as an In-Charge Flight Attendant is considered an asset
*Proven leadership skills from prior work experience
*Superior communication and interpersonal skills
*Excellent process analysis and problem-solving skills
*Demonstrate a safety-first mindset
*Must successfully pass Initial Flight Attendant Training and maintain qualifications in order to operate as a Purser
*Must demonstrate strong interpersonal, communication and leadership skills with the ability to proactively follow-up where needed and provide constructive feedback
*Must have excellent safety and customer service knowledge
*Must have the ability to work independently and as part of a team
*Pursers may be called to work at short notice and therefore must be able to reach the airport within the 2 hours of callout
*Must be able to work a flexible schedule, including weekends and holidays
Mili Agrawal
HR Manager
Flying-Crews.com
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