Porter Airlines Purser, In-Flight Services Ensuring Exceptional In-Flight Services

 

Porter Airlines Purser, In-Flight Services

Ensuring Exceptional In-Flight Services


Job Summary


     At Porter Airlines, the role of a Purser holds a pivotal position in delivering exceptional in-flight services to passengers. As the senior cabin crew member, the Purser embodies professionalism, hospitality, and meticulous attention to detail throughout the flight journey.


Reporting to the Manager, In-Flight Services, the YUL Purser, In-Flight Services is responsible for ensuring the safety of passengers and flight attendants on board the aircraft.



Duties & Responsibilities


*Responsible to the Captain for duties pertaining to passenger safety and comfort as well as Supervision of Flight Attendants


*Responsible for control of the onboard service


*Responsible to monitor the performance of Flight Attendants


*Responsible to ensure Flight Attendant proficiency in their safety knowledge and that the highest standards of service are met on every flight


*Responsible to achieve a good comfortable working environment for the crew and a pleasant traveling experience for the passengers


*Responsible for In-Flight documentation pertinent to the flight 


*Obtain necessary flight details and to relay this information to the flight attendant


*Carry out duties assigned by the Captain in matters concerning passenger safety and passenger relations


*Assume responsibility of the flight attendant while on assignments away from home base


*Responsible for the adherence of Porters Brand and Service Standards


*Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard


*Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations 

Any other duties assigned by Manager, In-Flight Services



Behavioral Competencies


*Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.


*Teamwork: Working collaboratively with others to achieve organizational goals.


*Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).


*Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.


*Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.


*Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.



Qualifications


*Minimum of 19 years of age at time of employment

*Completion of secondary school

*Fluency in English and French is mandatory

*A minimum of one (1) to two (2) years of experience as a flight attendant is required

*Three (3) to four (4) years of experience working with the public in a customer service role is required

*Must hold a current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D)

*Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process

*Ability to meet required medical standards (including a drug test)  

*Previous work experience as an In-Charge Flight Attendant is considered an asset

*Proven leadership skills from prior work experience

*Superior communication and interpersonal skills

*Excellent process analysis and problem-solving skills

*Demonstrate a safety-first mindset

*Must successfully pass Initial Flight Attendant Training and maintain qualifications in order to operate as a Purser

*Must demonstrate strong interpersonal, communication and leadership skills with the ability to proactively follow-up where needed and provide constructive feedback

*Must have excellent safety and customer service knowledge

*Must have the ability to work independently and as part of a team 

*Pursers may be called to work at short notice and therefore must be able to reach the airport within the 2 hours of callout

*Must be able to work a flexible schedule, including weekends and holidays 



Mili Agrawal

HR Manager

Flying-Crews.com


Linktree: 

https://linktr.ee/milipandey28 

Linkedin:

http://www.linkedin.com/in/mili-agrawal14 

Pinterest:

https://in.pinterest.com/milipandey28/

Quora:

https://www.quora.com/profile/Mili-Agrawal-14 

Instagram:

MiLi Agrawal (@miliagrawal41) • Instagram photos and videos

Facebook:

https://www.facebook.com/profile.mili-agrawal14 

Youtube:

https://www.youtube.com/@miliagrawal675

Shekhar Gupta

Asiatic International Corp

This innovative platform stands as a pathway, fusing dreams with mentorship and immersive content. Get the Best Online Airline Career Counselling at Airport Road Indore
E-mail address shekhar@air-aviator.com
Alternate E-mail address shekharaerosoftcoin@gmail.com
Mobile Number
+91 -9977513452
Alternate Mobile Number
+91 -9826008899
Location

Indore

Products

Flying High: A Guide to a Career in Aviation Industry | Asiatic International Corp | Indore

Flying High: A Guide to a Career in Aviation Industry

"Unlocking the Skies" is the compass that will guide you towards an accomplished and gratifying career in the Airlines industry.

₹799

Lessons for Business Leaders | Asiatic International Corp | Indore

Lessons for Business Leaders

Lessons for Business Leaders by Capt Shekhar Gupta is an insightful and practical guide designed to empower business leaders with essential strategies and wisdom for success

₹630

Our Service

Online Airline Career Counselling Asiatic International Corp Indore
Online Airline Career Counselling

Online Airline Career Counselling and Books orchestrated by Captain Shekhar Gupt...   Show more

Online Airline Career Counselling Asiatic International Corp Indore
Online Airline Career Counselling

Online Airline Career Counselling and Books orchestrated by Captain Shekhar Gupt...   Show more

Counselling for Airline Pilot Training Asiatic International Corp Indore
Counselling For Airline Pilot Training

Airline Pilot Training By Capt Shekhar Gupta Author / Pilot Pilot's Career...   Show more

Payment QR

Shekhar Gupta



#PorterAirlines #BillyBishopAirport #FlyPorter #TorontoCityAirport #RegionalAirline #CanadianAviation #PorterEscapes #BusinessTravel #LeisureTravel #TorontoFlights #CanadianAirline #PorterExperience #PorterPerks #PorterPassenger #PorterDestination #PorterFleet #PorterPilot #PorterCabinCrew #PorterService #PorterRoutes #flying crew, #Aviation, #Airlines,#Airport, #FlightCrewLife, #AviationProfessionals, #SkyHighCrew, #FlyingTeam, #CrewLife,#PilotLife,#CabinCrewCommunity,#AviationFam, #FlyWithPassion, #AirlineCrewLife, #AirlineLife, #Aviation, #AvGeek, #AviationDaily, #PlaneSpotting, #PilotViews, #AviationPhotography, #FlightLife,#Aircraft,#Skyhigh, #AirplaneLovers, #Fly, #ClubWorld, #FirstClassFlyer,#UpInTheAir, #opentowork , #eSky , #googlecloud , #PESuniversity , #naukri

No comments:

Post a Comment

Job Opening For Flight Attendants Air New Zealand-New Zealand

  Job Opening For Flight Attendants Air New Zealand-New Zealand Job Opening For Flight Attendants Air New Zealand-New Zealand Air New Zeala...