CanaCanadian North Agent, Customer Service
Join as a Customer Service Agent in Canadian North Airline
Job Details
The Customer Service Agent is responsible for ensuring the highest level of customer service for our passengers by processing passenger checking in, processing baggage, and their general inquiries.
Level: As per the UNIFOR Collective Agreement.
Pay Rate: Starting at $20.50 per hour as per the UNIFOR Collective Agreement or commensurate with experience. In addition to the Northern Living Allowance.
Reporting to: Manager, Customer Service
Duties and Responsibilities
Interested candidates should be able to perform the following duties and responsibilities:
*Process passengers and baggage;
*Make reservations and compute fares;
*Disseminate information;
*Assist passengers with mobility and special needs;
*Issue tickets and process sales reports for deposit;
*Assemble, control and transmit reservations and passenger data;
*Administer Interline and employee travel both business and pleasure;
*Maintain records as required;
*Process claims for damaged or missing baggage;
*Record flight arrival and departure times;
*Conduct radio communications with the aircraft;
*Other duties as assigned.
Skills and Qualifications
Include, but not limited to, the following minimum skills and qualifications:
*High school diploma or equivalent related experience;
*1 year of customer service experience;
*Possess a working knowledge of Sabre System;
*Bilingual in English/French or English/Inuktitut considered an asset;
*Possess a knowledge of passenger check-in and baggage handling;
*Must be familiar with all aspects paperwork/documentation for all passenger service functions;
*Must possess strong communication, and interpersonal skills;
*Proven customer service skills;
*Works well in team environment;
*Experience in handling passengers with mobility needs;
*Must be adept at handling multiple tasks, and prioritizing duties;
*Willing to assist in all areas of passenger services;
*Willing to work irregular hours of operation and shift work;
*Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the *Airport Restricted Area Access Clearance Program regulated by Transport Canada.
Please note: Relocation assistance is not available for this position.
Qualifications
Experience
Preferred
1 year:
customer service experience
Mili Agrawal
HR Manager
Flying-Crews.com
Linktree:
https://linktr.ee/milipandey28
Linkedin:
http://www.linkedin.com/in/mili-agrawal14
Pinterest:
https://in.pinterest.com/milipandey28/
Quora:
https://www.quora.com/profile/Mili-Agrawal-14
Instagram:
MiLi Agrawal (@miliagrawal41) • Instagram photos and videos
Facebook:
https://www.facebook.com/profile.mili-agrawal14
Youtube:
https://www.youtube.com/@miliagrawal675
Shekhar Gupta
Asiatic International Corp
Products
Our Service
Online Airline Career Counselling
Online Airline Career Counselling and Books orchestrated by Captain Shekhar Gupt... Show more
Online Airline Career Counselling
Online Airline Career Counselling and Books orchestrated by Captain Shekhar Gupt... Show more
Counselling For Airline Pilot Training
Airline Pilot Training By Capt Shekhar Gupta Author / Pilot Pilot's Career... Show more
No comments:
Post a Comment