Air Arabia Crew Controller

 

 Air Arabia Crew Controller         

       Our team at Operations Control, Flight Dispatch, Crew Control, and Ground Operations achieves operational excellence and stability while providing a dynamic working environment and exciting challenges.

Job Purpose

           To manage and control the published crew rosters of assigned airlines, aiming for the achievement of on-time performance on a daily basis related to the scope of crew planning control in full compliance with regulations and policies in place.

Key Result Responsibilities

  • Validates and reviews regularly the compliance with relevant policies and regulations of the published crew pairings and published crew rosters.

  • Coordinates with relevant departments, ensuring that all flights to be operated are completely covered with qualified crew members and a standard crew complement.

  • Creates, modifies, and/or adjusts the crew pairings and crew rosters to cater to ad-hoc flights, flight re-routings, training activity revisions, absences, and other disruptions affecting the published crew rosters with the goal of optimizing the crew utilization in the best and most applicable way.

  • Manages and coordinates with relevant sections or teams the adjustments required in the crew member’s line training rosters, ensuring they remain on track with the completion target, e.g., familiarization and check flights, annual line checks, line release checks, IOEs, recurrent training, etc.

  • Ensures that all adjustments in published crew rosters are relayed to the crew members ahead of time; e.g., crew members on home standby must be upgraded to open flight(s) at least 13 hours prior to the flight’s ETD.

  • Prepares, validates, and transmits necessary pre-departure documents and authority-required information, e.g., crew APP/APIS, crew list

  • Participates in identifying improvements or adjustments required in the current processes or procedures and in the productivity systems used by the Crew Control team, e.g., the crew management system, communication tools, and reporting tools.

  • Prepares and transmits on time all required reports; e.g., submit to management the background for delayed flights relevant to Crew Planning and Control scope; absences to respective line managers, etc.

  • Maintains and updates the crew database records, including crew qualification records, as received from authorized sources.

  • Complies with necessary approved processes and procedures in order to attain the minimum agreed-upon daily on-time performance relevant to crew planning and control scope.

  • Communicates on time to all support teams the required assistance, e.g., crew transportation, crew document processing and release monitoring, hotel accommodation, deadhead seat blocking and booking, and crew status, in order to maintain seamless routine crew control execution.

  • Reviews, validates, and implements legal and compliant crew swaps.

  • Manages and handles crew roster changes in accordance with the Fatigue Risk Management System (FRMS) approved parameters.

  • Participates and/or represents crew planning and control during internal or external audit activities.

  • Performs and delivers tasks and responsibilities as may be assigned by the line manager.

Qualifications (academic, training, languages)

  • A bachelor’s degree in information technology, aviation-related fields, or an equivalent is preferred.

  • A high school diploma or diploma in a related field (aviation or transportation management) is acceptable if combined with related working experience.

  • Basic knowledge of using crew management systems and productivity tools.

  • Proficient in MS Office

  • Very good written and verbal communication skills.

  • Fluent in the English language.

  • Fluency in Arabic and French is desirable.

Work Experience

  • 3+ years of work experience as a crew controller handling the cockpit or cabin crew. 

  • Familiarize yourself with regulatory requirements like CAR-OPS 1, particularly FTL and rest periods.

  • High level of proficiency in the crew management system.

  • Demonstrates effective interpersonal skills; a team player capable of supporting teams.

  • Possesses good organization, time, and change management skills.

  • Multi-task-oriented with high attention to details.

  • Dependable, self-initiative, taking ownership, and displaying energy and enthusiasm.

  • Capable of identifying irregularities and recommending solutions

  • Flexible and demonstrates a quick response to frequently changing schedules and ad-hoc scenarios.

  • Ability to use technical expertise and interpersonal relations to support the company’s objectives.

  • Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

 

 

Mili Agrawal

HR Manager

Flying-cerws.com

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