Technical Product Owner - Loyalty Technical Product Management

Technical Product Owner - Loyalty

Technical Product Management

Job Purpose

        At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’.  Do you want to play a part in that journey and own technical products used by stakeholders and customers across the world? Join us in cosmopolitan Dubai as a Product Owner and make your mark on the aviation world by taking our products to the next level! 

Technical Product Owner – Loyalty is a domain expert in loyalty systems and mobile applications. You will be expected to drive the backlog of the Skywards Everyday vendor applications and one current loyalty feature team. In addition, you will ensure you become a platform expert for your products and establish a strong relationship with relevant business stakeholders.   


In this role, you will:  

*Be a part of our Product community, focusing on collaboration cross-functionally with engineering, delivery, architecture, and business partners, and identifying opportunities of improvement and growth.

*Be able to analyse business functionality changes and determine features and stories that clearly articulate the full range of amendments/enhancements that need to be done to both vendor and in-house systems.

*Own the entire lifecycle of the Product and drive product development through your engineering and scrum teams

*Write and refine user stories, prioritise backlogs, manage release activities and support sprint ceremonies

*Define detailed use cases, product requirements, and technical specs needed to support roadmap initiatives.

*Set product objectives, define success metrics and deliver business outcomes, ensuring KPIs and targets are met

*Continuously innovate and iterate as you deliver your roadmap in order to provide the best product and solutions possible

*Deliver world class user journeys that our customers value

*Document process flows to illustrate to-be states and changes to information flow.

*Conduct discoveries/feasibilities that potentially lead to RFI/RFT with the ability to manage those to conclusion with detailed vendor evaluations.

*At times be required to engage, drive and manage vendor priorities and activities pertaining to your prioritised backlog. 



Qualifications & Experience

This job might be for you if you have:  

*Bachelor's degree and 5+ years’ experience in product ownership/management in a team-facing capacity  

*Experience in any of the following domains:  

*Loyalty Backend systems and APIs

*Native/Hybrid mobile apps, preferably loyalty mobile apps

*Management of vendors and external teams

*SAFe PO/PM certified 

*Appetite for building and identifying value, with a customer centric mind-set. 

*Well-versed with the tools for the Product Management aspects of software delivery 

*Possess strong communication skills and be able to enthusiastically convey your Product *Vision to stakeholders and effectively influence a wide range of stakeholders across the organization. 

*Agile and innovative mind-set with the tenacity to adapt and thrive in a constantly changing environment. 


              At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team! 

Salary & Benefits

               Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world.

Mili Agrawal

HR Manager






MiLi Agrawal (@miliagrawal41) • Instagram photos and videos




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