Air New Zealand Contact Centre Consultants
Shape your career as a Contact Centre Consultants in Air New Zealand
We're looking for customer service superstars to join our Contact Centre whānau, where we use our exceptional product knowledge and can-do attitude to delight our customers. Whether you're just starting out or have many years of experience, it will be your positivity, attention to detail and hunger to learn that will help you succeed!
This is a permanent, full-time opportunity, based in Auckland only.
About the role:
*Understanding and identifying customers' needs to tailor solutions, whilst ensuring the right outcome for the customer when managing inbound calls
*Assisting customers with complex booking changes, requiring problem solving, whilst managing customer's expectations
*Identifying opportunities to sell an even greater flying experience to our customers
*An opportunity to gain skills and experience in a vibrant 24/7 global Contact Centre, with a strong emphasis on coaching, development and internal progression
*Living Air New Zealand values the meaningful conversations you will have every day, to connect Kiwis to each other, and to the world, as well as welcoming our overseas customers to our beautiful shores.
*Role information:
Contract: Full-time, permanent
*Shift Type: We have vacancies on our mid shift roster, with start times varying between 1015-1345. Each shift is 8.5 hours. You will need to be available to work weekends.
Location: Auckland Central - at our Hub on Fanshawe Street. You must be able to commit to an on-site training course to be considered. (flexible working options may be available once full training has been completed).
Training: Comprehensive training will be provided throughout your onboarding journey. You will learn all about our brand and products as well as our technical processes and systems.
About you:
You have positive enthusiasm, energy, and drive to exceed customer expectations with demonstrated high levels of resilience and patience to cope with the unexpected
You're able to display genuine kindness and empathize with customers and resolve queries
You're a tech savvy superstar that can pick up new systems quickly!
You have awareness of knowing when the products and services on offer can become part of a great experience in enhancing the Customer journey.
Perks and benefits:
Be part of a team that is helping to reconnect our customers with the world as we rebuild our national airline in a post- pandemic world.
A supportive team culture where you can be yourself and are welcomed as a friend
A competitive remuneration package
Unique staff benefits at a time when the world is opening up
At Air New Zealand, we understand the importance of having balance with your work and personal life and having the flexibility in your working arrangements to support this. We aspire to enable employees to have additional flexibility where we can, to support individual work styles, balance business needs and ensure we maintain our culture.
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
Mili Agrawal
HR Manager
Flying-Crews.com
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