JetBlue Airport Operations

 

JetBlue Airport Operations

            If you’re a person who can deliver award-winning customer service in a 24-hour operation where no two days are the same, Airport Operations (AO) could be the job for you. Our friendly and helpful AO crewmembers’ welcome customers with a smile and help manage a smooth check-in and boarding process. To be successful in this role, you’ll need to have a helpful attitude, solid computer skills, and be committed to serving with excellence in all situations. Roles are available at nearly all of our JetBlue destinations.

Position Title: Airport Operations Crew 

Position Summary:

          The Airport Operations Crew provides award-winning customer service to customers in the airport. The crew member checks-in and verifies customers’ personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare the aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad hoc requests as needed. Individuals must excel at serving customers and be comfortable speaking on a public address system using computers and airport equipment. 

 

Essential Functions:

  • Provide exceptional customer service.

  • Conduct the check-in process for customers via computer.

  • Verify customers’ personal identification.

  • Tag, lift, and handle customer luggage.

  • Announce flight arrivals, departures, and pre-boarding information via the public address system.

  • Communicate with our customers to keep them constantly informed.

  • We offer ancillary products to our customers, such as “Even More Speed” and “Even More Space.”

  • Coordinate various duties with coworkers and other departments to ensure proper handling of customers.

  • Help prepare the aircraft cabin for customer boarding and departure, which can include a light cleaning of seats, seat pockets, and the floor.

  • Operation of airport equipment, e.g., customer enplaning and deplaning equipment such as jet bridges, turbofans, airstairs, etc.

  • Assist customers with special needs, e.g., customers who need assistance in boarding.

  • Crewmembers will be required to perform and/or rotate through all airport operations-related functions (gate, ticket counter, etc.).

  • Other duties, as assigned

 

Minimum experience and qualifications:

  • High School Diploma or General Education Development (GED) Diploma

  • At least eighteen (18) years old

  • One (1) year of customer service or sales experience

  • Strong interpersonal and listening skills

  • Complete fluency in written and spoken English

  • Successfully complete a customer service assessment.

  • Must be able to adhere to JetBlue Uniform Policy Manual Standards. 

  • Able to travel and/or work variable hours and flexible shifts, including holidays and weekends

  • Experience using a mouse, computer, keyboard, and basic word processing, email, and office applications

  • Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements.

  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) badge.

  • Experience performing under pressure and within fixed time constraints

  • Depending upon location, you may need to possess and maintain a valid driver's license and a driving record that meets JetBlue Airways’ insurance standards.

  • Depending on location, you may need to acquire and maintain a United States Customs Clearance.

  • Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70–100) pounds occasionally with the assistance of other people or tools

  • Available for overnight travel (10%)

  • Legally eligible to work in the country in which the position is located.

  • Pass a ten-year background check and pre-employment drug test.

  • Authorization to work in the US is required. This position is not eligible for visa sponsorship.

 

Preferred Experience and Qualifications:

  • Two (2) years of customer service, volunteer experience, or sales experience

  • Knowledge of customer service principles and practices strongly

  • Experience working with various forms of payment (cash, credit cards, travelers’ checks, etc.)

  • Previous airline experience

  • Bilingual skills

 

Crewmember Expectations:

  • Regular attendance and punctuality 

  • Ability to work flexible hours, including holidays, weekends, and overnight shifts

  • Able to make occasional trips to other locations for training or temporary assignments.

  • Able to maintain a professional appearance

  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.

  • Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of safety, caring, integrity, passion, and fun.

  • Promote JetBlue’s #1 value of safety as a safety ambassador, supporting JetBlue’s Safety Management System (SMS) components, safety policy, and behavioral standards.

  • Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary, including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR).

  • Adhering to all applicable laws and regulations (FAA, OSHA, DOT, etc.) and company policies, procedures, and risk controls

  • Upholding JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities

 

Equipment:

  • Computers and other office equipment

  • Public Address System

  • Jet bridge and/or air stairs (customer enplaning and deplaning equipment)

  • Handheld radios

  • Free-standing computer kiosks are used to identify and process customer reservations.

  • Light-emitting diode (LED) screens and signs

 

Work Environment:

  • Airport environment

  • Subject to weather and elevated noise levels within airports

  • Ability to stand for an extended period of time

  • Mandatory overtime may be required to cover irregular operations that occasionally cause extended work days.

  • Must be able to work any schedule.

 

Physical Effort: 

  • Moderate physical activity is required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70–100) pounds occasionally with the assistance of other people or tools.

JetBlue Airways is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

 Mili Agrawal

HR Manager

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