Job Opening : Customer Service Trainer, Spirit Airline, Australia

Responsibilities

Develop and deliver comprehensive training programs to onboard new guest service agents and enhance the skills of existing team members.
Create training materials, including presentations, manuals, and job aids, that effectively communicate key concepts and best practices in customer service.
Conduct training sessions, workshops, and role-playing exercises to reinforce learning objectives and provide hands-on practice for guest service agents.
Collaborate with department managers to identify training needs and develop targeted programs to address performance gaps.
Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
Provide individual coaching and feedback to guest service agents to help them improve their customer service skills and performance.
Stay updated on industry trends, best practices, and regulatory requirements related to customer service in the aviation industry.
Assist in the development and implementation of customer service policies, procedures, and standards.
Collaborate with other trainers and departments to ensure consistency in training approaches and messaging across the organization.
Support the implementation of new technologies, systems, or processes related to guest service, providing training and support to team members as needed.
Stay informed about the latest customer service trends, technologies, and best practices, and incorporate them into training programs as appropriate.
Exert up to 25 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. Physical demands are in excess of those of Sedentary work. Light work usually requires walking or standing to a significant degree.
Domestic & International travel under 10% of time.

Qualifications

1-3 years Experience in a Customer Service Training role.
High School Diploma or General Education Degree (GED).
Passion for continuous learning and professional development, with a commitment to staying updated on industry trends and best practices.
Possessing a strong understanding of training methodologies and adult learning principles is essential. The ability to design and deliver effective training programs that cater to the diverse needs of the team is crucial.
A comprehensive understanding of aviation regulations, security protocols, safety procedures, and customer privacy policies is important. This knowledge ensures compliance with regulations and enables the trainer to effectively train and coach team members.
Customer Service Skills: Having excellent customer service skills is vital to model the desired behavior for guest service agents. This includes the ability to handle difficult situations, resolve customer complaints, and deliver exceptional service.
Strong verbal and written communication skills are necessary to effectively convey information and provide feedback to team members. The ability to articulate instructions, explain concepts, and deliver presentations is important.
Being able to analyze complex situations, identify issues, and develop solutions is crucial. The Guest Service Trainer should be able to guide and coach team members in problem-solving techniques to handle customer inquiries and resolve issues.
Strong knowledge of customer service principles, best practices, and techniques, with a focus on delivering exceptional experiences.
Excellent communication skills, both written and verbal, with the ability to convey complex concepts in a clear and engaging manner.
Demonstrating leadership qualities such as being proactive, taking initiative, and leading by example is important. The trainer should inspire and motivate team members to perform at their best and achieve success.
Being adaptable to changing situations, priorities, and requirements is necessary. The Guest Service Trainer should be able to adjust training approaches and techniques to meet the evolving needs of the team and the organization.
Working collaboratively with colleagues, team members, and stakeholders is essential. The trainer should foster a positive and inclusive work environment that encourages teamwork and cooperation.
Providing constructive feedback and coaching to team members is a key responsibility. The ability to deliver feedback in a supportive and effective manner, while guiding individuals toward improvement, is crucial.
Attention to Detail: Having a strong attention to detail is important for ensuring compliance with regulations and delivering accurate training materials. It also helps in identifying areas for improvement and addressing individual training needs.

Overview

At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!

Fly With A Winner: We are proud to be recognized by LinkedIn as a Top Company in the Travel & Hospitality industry. Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

Shrishty Sharma

Manager HR

Asiatic International Corp

Shrishty@Flying-Crews.com

Shrishty@air-aviator.com

https://www.flying-crews.com

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