Job Opening For Reservation Agent Regional Express Airline - Australia
Job Opening For Reservation Agent Regional Express Airline - Australia
Job Description:
Regional Express (Rex) Airline is seeking detail-oriented individuals to join our team as Reservation Agents. In this role, you will be responsible for assisting customers with booking flights, handling reservations, providing information on flight schedules, fares, and policies. As a key point of contact, you will ensure excellent customer service by addressing inquiries and resolving issues related to bookings and travel plans.
Key Responsibilities:
Assist customers via phone, email, and online channels in booking flights and managing reservations.
Provide accurate and up-to-date information on flight availability, schedules, fares, and airline policies.
Process reservations and payments efficiently, ensuring adherence to company procedures.
Handle customer inquiries, complaints, and requests with professionalism and empathy.
Collaborate with other departments to resolve customer issues and ensure smooth travel experiences.
Maintain knowledge of industry trends, regulations, and airline procedures to provide accurate information to customers.
Uphold Rex Airlines customer service standards and contribute to a positive team environment.
Requirements:
High school diploma or equivalent; additional education in hospitality or tourism is a plus.
Proven experience in customer service or a related field, preferably in the airline industry.
Excellent communication skills, both verbal and written, with proficiency in English.
Strong attention to detail and organizational skills.
Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency in computer systems and reservation software; experience with airline reservation systems is an advantage.
Flexibility to work shifts, including weekends and holidays, as per airline schedules.
Benefits:
Competitive Salary:
Rex Airline offers a competitive salary package, which may include base pay along with incentives or bonuses based on performance and customer satisfaction metrics.
Employee Discounts:
Reservation Agents often enjoy discounts on air travel for themselves and sometimes for family members, providing opportunities to explore new destinations at reduced rates.
Health and Wellness Benefits:
This could include medical, dental, and vision insurance coverage, ensuring employees have access to healthcare services and wellness programs.
Retirement Plans:
Rex Airline may offer retirement benefits such as a 401(k) plan or superannuation contributions, helping employees plan for their future financial security.
Paid Time Off:
Employees typically receive paid vacation days, sick leave, and holidays, allowing them to take time off for personal reasons or to recharge.
Training and Development:
The airline may provide ongoing training and development opportunities to enhance employees' skills and advance their careers within the company.
Career Advancement:
There are often opportunities for career growth within the airline industry, allowing Reservation Agents to progress into supervisory or management roles or transition to other departments within Rex Airline.
Employee Assistance Programs:
These programs may include counseling services, financial planning assistance, and other resources to support employees' well-being and work-life balance.
Travel Benefits:
In addition to discounts on air travel, employees may receive perks such as discounted rates on hotel accommodations, car rentals, and travel packages.
Work Environment:
Rex Airline fosters a supportive work environment where employees can collaborate with colleagues, receive recognition for their contributions, and contribute to the airline's success.
How to Apply:
To apply for the Reservation Agent position at Regional Express (Rex) Airline, please complete your application online via the Rex Airline Careers Portal.
Join Regional Express (Rex) Airline and embark on a rewarding career as a Reservation Agent, where you'll assist customers with booking flights, managing reservations, and ensuring exceptional travel experiences.
Regional Express (Rex) Airline values diversity and inclusivity, offering equal opportunities to all applicants.
Regional Express (Rex) Airline: Where Every Journey Begins.
Karishma Kumari [MBA HR]
Manager HR
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