Job Opening For Ticketing Agent Staff Air New Zealand - New Zealand
Job Opening For Ticketing Agent Staff Air New Zealand - New Zealand
Job Description:
As a Ticketing Agent Staff at Air New Zealand, you will play a crucial role in ensuring a seamless customer experience from booking to boarding. Your responsibilities will include:
Ticketing and Reservations:
Handling ticket sales, changes, and cancellations efficiently and accurately.
Customer Service:
Providing excellent customer service to resolve inquiries and issues related to bookings, baggage, flight schedules, and more.
Payment Processing:
Processing payments, issuing refunds, and managing financial transactions according to company policies.
Compliance:
Adhering to airline and regulatory policies and procedures to ensure safety, security, and compliance at all times.
Team Collaboration:
Working closely with other departments such as ground operations and flight crews to coordinate passenger needs effectively.
Requirements:
Education:
High school diploma or equivalent; additional education or certification in travel and tourism is a plus.
Experience:
Previous experience in a customer service role, ideally within the airline industry or a related field.
Skills:
Strong communication skills, attention to detail, and proficiency in using booking and reservation systems.
Personality:
Ability to work under pressure, remain calm during stressful situations, and a passion for delivering exceptional service to customers.
Benefits :
Travel Benefits:
Employees often receive discounted or complimentary travel privileges on Air New Zealand flights, which can extend to family and sometimes even friends.
Health and Wellness:
Comprehensive health insurance plans covering medical, dental, and vision care, along with wellness programs and resources.
Retirement Plans:
Options for retirement savings plans such as 401(k) or similar schemes with employer contributions.
Paid Time Off:
Generous vacation and paid time off policies, including holidays and personal days.
Employee Assistance Programs:
Access to counseling, financial planning, and other support services for personal and professional development.
Training and Development:
Opportunities for continuous learning and career development through training programs, workshops, and tuition reimbursement.
Flexible Work Arrangements:
Options for flexible work schedules or remote work arrangements where feasible.
Employee Discounts:
Discounts on various products and services, including travel-related expenses and partnerships with other companies.
Recognition Programs:
Programs to recognize and reward outstanding performance and contributions to the company's success.
Community Involvement:
Participation in community service initiatives and volunteer opportunities supported by the company.
How to Apply:
To apply for the Ticketing Agent Staff position at Air New Zealand, please submit your application online through the Air New Zealand Careers Portal.
Join Air New Zealand and start a fulfilling career as a Ticketing Agent Staff, where you'll play a key role in delivering exceptional customer service and creating memorable travel experiences for passengers worldwide.
Air New Zealand is an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace.
Air New Zealand : Where Every Journey Begins.
Karishma Kumari [MBA HR]
Manager HR
Asiatic International Aviation Academy
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