Job Opening For Reservation Agent British Airways - United Kingdom
Job Opening For Reservation Agent British Airways - United Kingdom
About the Role:
British Airways, a leading global airline, is seeking dedicated and customer-focused individuals to join our team as Reservation Agents. This role is pivotal in providing exceptional service to our customers, ensuring their travel needs are met with the highest standards of professionalism and efficiency.
Key Responsibilities:
Customer Service:
Handle inbound and outbound calls, emails, and chat inquiries from customers regarding flight bookings, changes, cancellations, and general travel information.
Reservations Management:
Assist customers in making reservations, modifying existing bookings, and providing information on flight schedules, availability, and fares.
Problem Resolution:
Address and resolve customer concerns and issues promptly and effectively, ensuring a positive customer experience.
Sales Support:
Promote and sell additional services such as seat upgrades, extra baggage, and travel insurance.
System Navigation:
Efficiently use airline reservation systems and software to manage bookings and customer information.
Compliance:
Adhere to company policies, procedures, and regulatory requirements, maintaining confidentiality and security of customer data.
Team Collaboration:
Work collaboratively with colleagues and other departments to ensure seamless service delivery.
Qualifications:
Education:
High school diploma or equivalent.
Experience:
Previous experience in a customer service or call center environment, preferably in the travel or airline industry.
Skills:
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and work under pressure.
Proficiency in using computer systems and software applications.
Languages:
Fluency in English; additional language skills are a plus.
Availability:
Flexibility to work various shifts, including weekends and holidays.
Why Join British Airways?
Career Development:
Opportunities for growth and advancement within the company.
Training:
Comprehensive training programs to enhance your skills and knowledge.
Benefits:
Competitive salary, travel benefits, and a supportive work environment.
How to Apply:
To apply for the Reservation Agent position at British Airways, please complete your application online via theBritish Airways Careers Portal.
Join British Airways and take the next step in your career. As a Reservation Agent, you will play a critical role in delivering exceptional customer service, ensuring seamless travel experiences, and supporting our commitment to excellence.
British Airways is dedicated to fostering a diverse and inclusive workplace, offering equal opportunities to all candidates.
British Airways : Your Path to Excellence in Customer Service Starts Here.
Karishma Kumari [MBA HR]
Manager HR
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