Job Opening For Reservation Agent Jetstar Airways - New Zealand
Job Opening For Reservation Agent Jetstar Airways - New Zealand
About Jetstar Airways:
Jetstar Airways is a leading low-cost airline providing affordable travel options to destinations across Australia, New Zealand, and beyond. Known for its commitment to delivering a seamless and enjoyable travel experience, Jetstar is dedicated to maintaining high standards of customer service and operational excellence.
Job Summary:
As a Reservation Agent at Jetstar Airways, you will be the first point of contact for our customers, assisting them with reservations, bookings, and inquiries. Your role is pivotal in ensuring a smooth and pleasant experience for our passengers from the moment they contact us until they embark on their journey.
Key Responsibilities:
Customer Assistance:
Provide exceptional customer service by handling reservation requests, answering inquiries, and resolving issues in a professional and courteous manner.
Booking Management:
Process flight bookings, modifications, and cancellations efficiently while ensuring accuracy and adherence to company policies.
System Utilization:
Utilize Jetstar’s reservation system and other relevant tools to manage bookings and provide accurate information to customers.
Problem Resolution:
Address and resolve customer concerns and complaints promptly, escalating complex issues to higher management as necessary.
Sales and Upselling:
Promote additional services and products to enhance the travel experience, including seat upgrades, baggage options, and travel insurance.
Compliance:
Ensure compliance with company policies, industry regulations, and security procedures while handling sensitive customer information.
Qualifications:
Experience:
Previous experience in a customer service or reservations role, preferably within the airline or travel industry.
Skills:
Excellent communication and interpersonal skills, with the ability to handle high-pressure situations effectively.
Technical Proficiency:
Familiarity with reservation systems and Microsoft Office Suite. Experience with Amadeus or Sabre systems is a plus.
Attention to Detail:
Strong attention to detail and accuracy in handling bookings and customer information.
Language Skills:
Proficiency in English is required; additional languages are a plus.
Flexibility:
Ability to work flexible hours, including weekends and public holidays, as required by the operational needs of the airline.
Why Join Us:
Jetstar Airways offers a dynamic work environment with opportunities for career growth and development. We value our employees and provide a range of benefits, including competitive salary packages, travel discounts, and comprehensive training programs.
How to Apply:
To apply for the Reservation Agent position at Jetstar Airways, please complete your application online via the Jetstar Airways Careers Portal.
Join Jetstar Airways and take the next step in your career. As a Reservation Agent, you will play a critical role in delivering exceptional customer service, ensuring seamless travel experiences, and supporting our commitment to excellence.
Jetstar Airways is dedicated to fostering a diverse and inclusive workplace, offering equal opportunities to all candidates.
Jetstar Airways : Your Path to Excellence in Customer Service Starts Here.
Karishma Kumari [MBA HR]
Manager HR
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