Job Opening For Ticketing Agent Staff Jetstar Airline - Australia
Job Opening For Ticketing Agent Staff Jetstar Airline - Australia
Job Description:
As a Ticketing Agent Staff at Jetstar Airways, you will be responsible for providing exceptional customer service while assisting passengers with their ticketing needs.
Your primary duties will include:
Greeting customers and assisting them with ticket purchases, changes, and cancellations.
Handling inquiries regarding flight schedules, fares, and availability.
Processing payments and issuing tickets accurately using airline reservation systems.
Resolving customer issues and complaints in a professional and efficient manner.
Collaborating with other departments to ensure seamless travel experiences for passengers.
Adhering to airline policies and procedures, including safety and security regulations.
Requirements:
High school diploma or equivalent; additional education or training in hospitality or aviation is a plus.
Proven customer service experience in a fast-paced environment, preferably in the airline industry.
Excellent communication skills and a customer-focused approach.
Strong attention to detail and accuracy in ticketing transactions.
Ability to work under pressure and handle stressful situations calmly.
Flexibility to work shifts, including evenings, weekends, and holidays.
Familiarity with airline reservation systems (e.g., Amadeus, Sabre) is advantageous.
Benefits:
Flight Benefits:
Access to discounted or complimentary flights for personal travel and sometimes for family members.
Health and Wellness:
Comprehensive health insurance coverage, including medical, dental, and vision plans.
Retirement Plans:
Contribution-matching retirement savings plans (e.g., superannuation in Australia).
Paid Time Off:
Generous vacation, sick leave, and holiday pay.
Training and Development:
Opportunities for ongoing training, career development programs, and tuition reimbursement.
Employee Discounts:
Discounts on airline tickets, accommodations, and other travel-related services.
Work-Life Balance:
Flexible scheduling options and work-from-home opportunities where applicable.
Employee Assistance Programs:
Access to counseling, financial planning services, and wellness programs.
Recognition and Rewards:
Employee recognition programs, performance bonuses, and incentives.
Social and Community Involvement: Company-sponsored social events, volunteer opportunities, and community engagement initiatives.
How to Apply:
To apply for the Ticketing Agent Staff position at Jetstar Airways, please submit your application online through the Jetstar Airways Careers Portal.
Join Jetstar Airways and start a fulfilling career as a Ticketing Agent Staff, where you'll play a key role in delivering exceptional customer service and creating memorable travel experiences for passengers worldwide.
Jetstar Airways is an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace.
Jetstar Airways: Where Every Journey Begins.
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Manager HR
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